Technical Support Specialist

6 days ago


Dublin, Dublin City, Ireland Additional Resources Ltd. Full time

About Additional Resources Ltd.

Additional Resources Ltd. is a reputable organisation providing software products for oral health services. We are seeking an experienced Technical Support Specialist to join our team, offering a challenging role with opportunities for professional growth and development.

Job Description:

The successful candidate will be responsible for providing high-quality technical support, troubleshooting issues, and assisting with software implementation both remotely and onsite. Key responsibilities include:

  • Documenting and resolving customer issues in line with Service Level Agreements.
  • Installing and upgrading client software, both remotely and onsite.
  • Assisting with testing of technical bug fixes and system updates.
  • Offering technical consultancy on maintenance and customer projects.
  • Travelling to client sites within Ireland and internationally when required.
  • Gaining an in-depth knowledge of the organisation's software solutions.

What We Are Looking For:

We are seeking a highly skilled and experienced IT professional to fill this role. The ideal candidate will have:

  • At least 5 years of experience in an IT or Technical Support role.
  • Knowledge of the software development lifecycle.
  • Ideally have background in SQL Server database administration and optimisation.
  • Excellent SQL scripting abilities.
  • Exceptional problem diagnosis and resolution skills.
  • Skilled in Microsoft Project, Excel, PowerPoint, and Word.
  • Eligibility to work in Ireland.

What's On Offer:

This exciting opportunity includes a competitive salary, cycle-to-work and commuter travel schemes, as well as a collaborative team environment with opportunities for professional growth.



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