Technical Support Specialist
6 days ago
About Additional Resources Ltd.
Additional Resources Ltd. is a reputable organisation providing software products for oral health services. We are seeking an experienced Technical Support Specialist to join our team, offering a challenging role with opportunities for professional growth and development.
Job Description:
The successful candidate will be responsible for providing high-quality technical support, troubleshooting issues, and assisting with software implementation both remotely and onsite. Key responsibilities include:
- Documenting and resolving customer issues in line with Service Level Agreements.
- Installing and upgrading client software, both remotely and onsite.
- Assisting with testing of technical bug fixes and system updates.
- Offering technical consultancy on maintenance and customer projects.
- Travelling to client sites within Ireland and internationally when required.
- Gaining an in-depth knowledge of the organisation's software solutions.
What We Are Looking For:
We are seeking a highly skilled and experienced IT professional to fill this role. The ideal candidate will have:
- At least 5 years of experience in an IT or Technical Support role.
- Knowledge of the software development lifecycle.
- Ideally have background in SQL Server database administration and optimisation.
- Excellent SQL scripting abilities.
- Exceptional problem diagnosis and resolution skills.
- Skilled in Microsoft Project, Excel, PowerPoint, and Word.
- Eligibility to work in Ireland.
What's On Offer:
This exciting opportunity includes a competitive salary, cycle-to-work and commuter travel schemes, as well as a collaborative team environment with opportunities for professional growth.
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