Accommodations Program Manager
6 days ago
At Meta, we're building technologies that help people connect, find communities, and grow businesses. Our People Risk and People Compliance team is seeking an experienced Accommodations Business Partner to play a pivotal role in supporting candidates and employees with disabilities/health conditions.
Job Description:The ideal candidate will be responsible for providing expert guidance on reasonable accommodations, overseeing complex cases, and optimizing program operations while maintaining confidentiality in a fast-paced environment.
Responsibilities:- Provide expert guidance on reasonable accommodations, disability laws, and leave policies to employees, managers, and HR partners.
- Oversee complex and escalated matters through end-to-end case management, including implementation, tracking of accommodation transitions, and follow-up within the accommodations tracking related tool.
- Analyze and improve workflows to streamline case management and accommodations tracking, ensuring seamless execution and efficient use of resources.
- Develop and maintain key performance indicators (KPIs) to measure program effectiveness and identify areas for improvement.
- Collaborate with cross-functional partners to implement process improvements and ensure compliance with disability laws, including e.g., ADA/ADAA, FMLA, and/or EU UK equality employment legislation.
- Handle private and sensitive data in accordance with company policy and legal requirements, demonstrating judgment and discretion in supporting complex and private employee matters.
- 6+ years of experience in Human Resources or Employee Relations.
- Working knowledge of employment law and compliance, including familiarity with e.g., ADA/ADAA, FMLA, and/or EU/UK employment equality legislation.
- Proven experience to effectively communicate and build relationships with employees, managers, and HR partners, with a track record of resolving complex issues and improving customer satisfaction.
- Experience driving program and process improvement initiatives, with a focus on optimization and scale.
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