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Retail Customer Experience Specialist
3 weeks ago
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a key member of our store operations, you will be responsible for delivering exceptional customer service, ensuring that every customer has a positive experience when shopping with us.
This is an exciting opportunity to work in a fast-paced retail environment where no two days are ever the same. You will have the chance to develop your skills and knowledge, working closely with a supportive team who are passionate about providing outstanding customer service.
Responsibilities:
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to maintain a clean and tidy store environment, ensuring that all products are displayed attractively and merchandise is restocked efficiently.
- Contribute to achieving sales targets by actively promoting products and services to customers, identifying opportunities to upsell and cross-sell.
- Maintain accurate records of customer transactions, reporting any discrepancies or concerns to management promptly.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- A strong work ethic, with a willingness to learn and adapt to changing circumstances.
- Basic computer skills, including proficiency in point-of-sale systems and other relevant software applications.
- Able to work flexible hours, including weekends and bank holidays.
We offer a range of benefits that make Tesco a great place to work, including:
- Competitive salary
- Bonus scheme
- Virtual GP service
- Employee Assistance Programme
- Colleague Clubcard discounts
- Life Assurance
- Pension Scheme
- Save As You Earn Scheme
- Family Leave
About Us:
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. We're committed to making shopping easier, faster and more enjoyable for our customers, and we take pride in being a responsible and sustainable business.
