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Expert Crisis Intervention Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeWellness Full time €50,000 - €60,000

Job Title: EAP Counsellor Urgent Search

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Overview

WPO is the largest independent provider of holistic wellbeing solutions. Our customized programs and global network of credentialed providers support individuals to become healthier, happier, and more productive.

We deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

As an EAP Counsellor, you will engage with participants via phone, video, chat, and email, demonstrating The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

You will work with clients presenting with substance abuse, crisis situations, mental health symptoms, and/or family/relationship-related concerns impacting personal or work performance.

Responsibilities:

  • Provide single-session telephonic and video counselling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality.
  • Assess clients thoroughly to ensure appropriateness for short-term counselling.
  • Manage high-risk calls and work closely with individuals at risk.
  • Refer clients to external resources or within WPO as part of our holistic approach.

Qualifications/Requirements:

  • Minimum of a Level 4 diploma in Counselling.
  • Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP).
  • Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.

Benefits and Commitment to Employee Wellbeing:

  • Gym reimbursement
  • Tuition reimbursement
  • Life insurance
  • Employer pension contribution