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Lead IT Specialist

1 week ago


Ennis, Clare, Ireland RedChair Recruitment Full time

**Company Overview:**

We are a reputable recruitment agency, RedChair Recruitment, seeking an experienced IT professional to fill the role of Technical Support Team Lead. As a key member of our team, you will be responsible for managing a small team of four people and leading in all aspects of technical support, continuous improvements, and ensuring that clients are satisfied.

**Job Description:**

  • Manage IT and Tech Support Teams
  • Maintain high performance levels of service
  • Develop systems, procedures, and methodologies to support outstanding service delivery
  • Deliver key IT projects
  • Responsible for Technical Support service delivery performance
  • Lead system and service improvements

**Requirements:**

  • 3 years previous experience in a similar role
  • Strong IT Security knowledge
  • Strong customer focus and people management skills
  • Strong ERP system knowledge (SAP Business One an advantage) WMS experience
  • Strong project management experience is essential

**What We Offer:**

  • Open salary based on experience
  • 25 days holiday
  • Hybrid working
  • Pension
  • Life cover