Service Assurance Strategist

3 days ago


Dublin, Dublin City, Ireland Ntt Data Full time
Job Description
As a Service Assurance Strategist at Ntt Data, you will be responsible for ensuring the quality of all services within a specific business area. You will collaborate with technical leads to maintain service standards and coordinate incident response teams.

Your responsibilities will include:
• Incident and problem management
• Live incident swift response team coordination
• Problem management and engineering activity coordination
• On-call production system monitoring
• Mailbox change control and full awareness of production change plans

You will also develop legacy system treatment strategies and participate in Change Approval Board attendance and System Ownership BAU ownership activities.

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