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Multilingual Support Analyst

2 weeks ago

Dublin, Dublin City, Ireland beBeeLanguage Full time €50,000 - €60,000

Multilingual Support Analyst

Job Description:

We are seeking a highly skilled and motivated Multilingual Support Analyst to join our team. The successful candidate will be responsible for providing exceptional customer support to clients across various languages.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner.
  • Monitor and enforce client agreements by carefully reviewing reports of abuse on the site.
  • Stay up-to-date with product knowledge and community standards to provide informed support.
  • Analyse data to identify trends and patterns, and develop strategies to improve the overall user experience.
  • Collaborate with the global team to escalate issues outside of company policy.
  • Identify areas for improvement in workflows and propose solutions.

Requirements:

  • Strong communication and interpersonal skills, with the ability to empathise with customers.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritise, solve problems, and work as part of a team.
  • Effective time management and prioritisation skills.
  • Consistent ability to hit KPIs on time.
  • Fluent language skills in multiple languages, with a near-native level of oral and written communication.
  • Advanced English language skills (C1).

Benefits:

  • Competitive salary.
  • Salary uplift for late hours from 10pm to 2am.
  • Travel allowance of €12 per day (before tax).
  • Private healthcare.
  • Pension contribution.
  • 25 days annual leave.
  • Extensive training and access to wellness programme.
  • Tax saver scheme.

Working Hours:

9:00am to 5:30pm or 6pm to 2am, Monday to Friday, occasionally weekends and bank holidays.