Cloud Computing Specialist

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

About Us

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At Amazon Web Services, we are the market leaders and technology forerunners in the Cloud business.

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We pioneer cloud computing and never stop innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Our team interacts with leading companies and believes that world-class support is critical to customer success.

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We partner with a global list of customers that are building mission-critical applications on top of AWS services.

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Career Development

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We promote advancement opportunities across the organization to help you meet your career goals.

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As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

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You will apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

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Interact with leading engineers around the world.

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Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

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Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

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Drive customer communication during critical events.

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Drive projects that improve support-related processes and our customers' technical support experience.

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Write tutorials, how-to videos, and other technical articles for the developer community.

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Work on critical, highly complex customer problems that may span multiple AWS services.

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Why AWS Support?

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This is a customer support role – in The Cloud.

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You will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.

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Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

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Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

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Key Responsibilities

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Excellent oral and written communication skills in English Language.

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Experience in Monitoring and/or Troubleshooting of:

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OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).

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Experience in one of the following areas:

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Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.

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Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.

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Strong customer focus.



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