Cloud Computing Specialist
4 days ago
About Us
">At Amazon Web Services, we are the market leaders and technology forerunners in the Cloud business.
">We pioneer cloud computing and never stop innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
">Our team interacts with leading companies and believes that world-class support is critical to customer success.
">We partner with a global list of customers that are building mission-critical applications on top of AWS services.
">Career Development
">We promote advancement opportunities across the organization to help you meet your career goals.
">As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
">You will apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
">Interact with leading engineers around the world.
">Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
">Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
">Drive customer communication during critical events.
">Drive projects that improve support-related processes and our customers' technical support experience.
">Write tutorials, how-to videos, and other technical articles for the developer community.
">Work on critical, highly complex customer problems that may span multiple AWS services.
">Why AWS Support?
">This is a customer support role – in The Cloud.
">You will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
">Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
">Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
">Key Responsibilities
">Excellent oral and written communication skills in English Language.
">Experience in Monitoring and/or Troubleshooting of:
">OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).
">Experience in one of the following areas:
">Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.
">Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
">Strong customer focus.
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