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Cpl Healthcare
2 weeks ago
We are currently looking for a highly motivated and organised Community Operations Analyst to join our team at Cpl Healthcare. As a Community Operations Analyst, you will be responsible for ensuring the seamless operation of our community platform, providing exceptional customer support, and driving continuous improvement.
Key Accountabilities:- Customer Support: Provide prompt and effective resolution to customer inquiries via ticketing systems
- Abuse Prevention: Monitor and enforce clients' terms of use to prevent abuse on the site
- Knowledge Development: Stay up-to-date with client products and community standards, sharing knowledge with the team
- Data Analysis: Analyse data to identify areas for improvement and develop strategies to enhance user satisfaction
- Process Optimisation: Identify inefficiencies in workflows and propose effective solutions
Candidates should have a passion for delivering exceptional customer experiences, strong analytical and problem-solving skills, and excellent communication and interpersonal skills. Advanced English language skills are required, and fluency in Finnish is an asset. The ideal candidate will thrive in a fast-paced environment, be adaptable, and have a positive attitude towards challenges.
