Cpl Healthcare Community Operations Specialist

11 hours ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Cpl Healthcare is seeking a skilled Community Operations Specialist to join our team. In this role, you will be responsible for assisting our clients' community and resolving inquiries with empathy and accuracy.

About the Role:

  • Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
  • Become knowledgeable about client's products and community standards.
  • Make well-balanced decisions and personally drive to be an effective advocate for our community.

Responsibilities:

You will investigate and resolve issues reported on client's platform, such as requests for account support and reports of potentially abusive content. You will respond to user inquiries with high quality, speed, empathy, and accuracy. You will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.

Requirements:

  • Proficient in market language and English.
  • Cultural understanding of the market.
  • Extremely reliable, consistent, and hard-working.
  • Possess strong interpersonal skills, verbal and written communication skills, and most importantly, empathy.

Benefits:

We offer health insurance, 25 days annual leave, free meals onsite, extensive training & development, access to Cpl Healthcare's wellness programs, tax saver travel card, and bike to work scheme.



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