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Community Operations Specialist

3 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Job Description:
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As a Community Operations Specialist at Cpl Healthcare, you will be responsible for investigating and resolving reported issues within our ticketing system. This includes requests for account support and addressing potentially abusive content.
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Main Responsibilities:
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• Enforce client terms of use by monitoring reports of abuse on the site.
• Remain knowledgeable about client products and community standards.
• Utilize market-specific knowledge to find scalable solutions to improve support for our community of users.
• Analyze data to develop ways to enhance the overall user experience.
• Identify trends and patterns, escalating issues outside company policy to the global team.
• Suggest improvements to workflows to increase efficiency.

Required Skills and Qualifications:
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• Strong personal resilience with ability to operate in pressured and fast-paced environment.
• Effective communication skills, verbal and written, with emphasis on empathy.
• High adaptability and positive approach to challenges.
• Ability to make decisions, prioritize, solve problems, and work as part of a team.
• Effective time management and prioritization skills.
• Ability to consistently meet key performance indicators (KPIs) on time.

Benefits:
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• Competitive salary.
• 25 days of annual leave.
• Private healthcare.
• Pension contribution.
• Free meal provided on-site.
• Extensive training and access to CPL's wellness program.
• Tax saver and bike-to-work scheme.

Working Hours:
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Candidates choose between day shift (9am – 5:30pm) or evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasional weekends and bank holidays.