Cloud Support Engineer Role

4 days ago


Dublin, Dublin City, Ireland Amazon Web Services Emea Sarl (Irish Branch) Full time

At Amazon Web Services Emea Sarl (Irish Branch), we are seeking a skilled Cloud Support Engineer to join our team. This role is ideal for individuals who have experience in administration and troubleshooting, as well as knowledge of database engines.

The successful candidate will be responsible for providing technical support to our customers, acting as the 'Cloud Ambassador' across all cloud products, and arming our customers with the tools and tactics needed to get the most out of their product and support investment.

We are looking for someone who is passionate about cloud computing, has excellent communication skills, and can work effectively in a fast-paced environment.

  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers
  • Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
  • Participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives

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