Head of Customer Experience

2 weeks ago

Dublin, Dublin City, Ireland beBeeTransformation Full time €90,000 - €120,000
Customer Engagement Leader

Drive customer loyalty and growth through a targeted, data-driven approach.

This role involves shaping the future of customer engagement by developing and executing a market-leading loyalty and customer relationship marketing strategy.

Key responsibilities include leveraging customer data and analytics to deliver personalized offers and campaigns across multiple channels.

  • Benchmark global best-in-class membership programs to bring innovation to the Irish market.
  • Develop partnerships with suppliers and media companies to deliver effective, data-driven media opportunities that align with brand priorities.
Requirements

Proven track record (10+ years) in senior loyalty, CRM, or customer marketing roles.

  • Demonstrated success in transforming loyalty programs and delivering measurable commercial impact.
  • Strong understanding of data analytics and its application in driving business decisions.

A premium retail media strategy will be developed and launched to maximize revenue streams for Dunnes Stores. The ideal candidate will have experience in leading cross-functional teams and driving strategic initiatives to achieve business objectives.

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