Customer Experience Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €42,000 - €54,000
Job Overview

We are looking for a professional to provide excellent customer support, guidance, and solutions to ensure a positive experience.

This role involves working in our head office in Dublin, where you will be responsible for providing timely support and guidance to customers, ensuring high satisfaction and meeting key performance indicators (KPIs).

Key Responsibilities:
  • Respond promptly to customer inquiries via multiple channels, ensuring high satisfaction and meeting KPIs.
  • Log and resolve customer complaints following established procedures, maintaining compliance with industry regulations.
  • Build and nurture positive relationships with dealers and third-party retail partners.
  • Handle sensitive cases involving deceased customers, pre-arrears, and changes of circumstances with empathy and professionalism.
  • Assess customer accounts daily to ensure accurate refunds are processed promptly.
  • Maintain high standards in communication, ensuring responses are timely, informative, and accurate.
  • Confirm and update customer contact information regularly.
  • Engage proactively with customers nearing contract expiration to foster retention and continued partnership.
Requirements:
  • Previous experience in customer service, including administration and customer calls, ideally within the motor trade industry or financial services.
  • Proficiency in Microsoft Excel, Word, and PowerPoint.
  • Knowledge of financial services products and industry standards.
  • Excellent organisational skills and attention to detail.
  • Ability to thrive in a high-pressure environment.
What We Offer:

We offer flexible working arrangements, including hybrid models that combine remote and office working.

Our company values equal treatment and opportunities for all employees.

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