Customer Experience Specialist
1 week ago
As a Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Making and taking calls from clients to arrange appointments with financial consultants
- Meeting monthly targets for call volume and appointment scheduling, alongside an attractive bonus structure
- Dealing with clients professionally and efficiently, adopting a customer-centric approach
- Cross-selling Cornmarket products and services to enhance client relationships
- Completing administrative tasks, such as data entry and logging, while maintaining compliance with procedures and scripts
- Participating in regular team meetings to discuss process improvements and best practices
What We Offer:
- Flexible working arrangements through Cornmarket Flex
- Ongoing professional development opportunities, including insurance qualifications and relevant professional certifications
- Annual leave and flexible leave options, increasing based on service
- Competitive pension contribution rates and comprehensive health benefits
- Fully paid family leave types, performance-based bonuses, income protection, life cover, discounts on financial products, and a comprehensive wellbeing program
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