Customer Experience Specialist

3 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €60,000 - €100,000
Job Summary

As a Customer Experience Specialist, you will be responsible for delivering exceptional user experiences through process improvement, order management, and problem-solving strategies.

Main Responsibilities
  • Interact with buyers and sellers in a customer-centric manner to ensure a positive experience.
  • Resolve all customer inquiries and issues related to payments, orders, shipments, and general questions with high quality and in a timely fashion.
  • Become an expert in our product, processes, and systems to drive positive outcomes for our users.
  • Collaborate with other departments to troubleshoot, research, and resolve open questions.
  • Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
Key Requirements
  • A strong passion for customer service and a willingness to go above and beyond to meet customer needs.
  • 2+ years of experience in a support role handling email and/or chat services.
  • Weekend availability is required.
  • Fluency in English and German, with a deep understanding of the DACH market.
  • An understanding of Ecommerce and Marketplace operations.
  • Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
  • A proactive problem-solver and process-improver.
  • A Bachelor's degree is preferred.
  • Previous start-up experience is a plus.
What We Offer
  • A flexible time-off policy and paid holidays.
  • Health insurance options including Medical, Dental, Vision.
  • Work-from-home support.
  • A home office setup allowance.
  • A monthly allowance for cell phone and internet.
  • Care benefits.
  • A monthly allowance for wellness.
  • An annual allowance towards Childcare.
  • Lifetime benefit for family planning.
  • Pension plans internationally.
  • A monthly allowance to use our app.
  • Parental leave.

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