Enterprise IT Support Specialist

4 days ago

Cork, Cork, Ireland beBeeTechnical Full time €81,000 - €95,100

Empowering Organizations through Technical Excellence

Job Overview

We are seeking a skilled and dedicated Enterprise Support Engineer to join our global team. As an Enterprise Support Engineer, you will play a critical role in providing high-quality technical support to customers on our Platform Management suite of products.

Responsibilities
  • Provide expert-level technical support to customers, focusing on migrations (e.g., mail, Teams, SharePoint, OneDrive) in an enterprise setting.
  • Troubleshoot complex issues by reproducing problems in support lab environments and communicating effective solutions to customers.
  • Maintain a personal queue of ongoing customer issues until resolution and collaborate with other departments to bring escalated issues to closure.
  • Document all customer case details on our case tracking system.
  • Develop and publish documentation in a customer-focused Knowledge Centered Support (KCS) environment.
Requirements
  • Prior technical support experience dealing with enterprise customers.
  • Experience with migrations including accounts/mailbox/SharePoint/Teams/OneDrive/Power BI.
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications.
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI).
  • In-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers.
Benefits
  • Competitive compensation and annual bonuses.
  • Comprehensive health, family, and retirement benefits.
  • Flexible work options and generous PTO.
  • Professional growth through learning platforms and leadership programs.
About Us

We empower organizations to unlock their full potential by providing innovative solutions in data governance, cybersecurity, and platform modernization.

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