Enterprise IT Support Specialist

1 week ago

Cork, Cork, Ireland beBeeTechnical Full time €60,000 - €80,000
Enterprise Technical Support Specialist Opportunity

Quest is an award-winning IT management software provider offering solutions to common and challenging IT problems. With over 100,000 customers in 100 countries, we emphasize innovation, community, and ongoing support throughout our customers' journey.

The ideal candidate will possess prior technical support experience dealing with enterprise customers, as well as a strong understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers.

Key Responsibilities:
  • Provide technical support to Quest customers, focusing on migrations in an enterprise setting
  • Troubleshoot customer issues by reproducing problems in support lab environments and effectively communicating solutions
  • Maintain a personal queue of ongoing customer issues until resolution and interface with other departments to resolve escalated issues
  • Document all customer case details and create/publish documentation in a customer-focused Knowledge Centred Support (KCS) environment
  • Develop and attend training for self-improvement and assist/share knowledge with other engineers
  • Initiate, participate, or lead local and global projects

Requirements:

  • Prior technical support experience dealing with enterprise customers
  • Experience with migrations including Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BI
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
  • Familiarity with debugging tools/techniques
  • In-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers
  • Messaging fundamentals including mail routing, connectors, interoperability with foreign systems
  • Strong knowledge of Windows operating systems and networking
  • Understanding of MAPI and EWS
  • Experience with managing Microsoft SQL server

Preferred Competencies:

  • Knowledge of Active Directory Access Control and user management
  • VMWare/Virtual Server technology experience
  • Powershell scripting
  • Knowledge of Zimbra, G-suite, and IBM/HCL Domino
  • Active Directory Management
  • Fluency in other European languages

About Us:

We create and manage software that makes new technology real. We help companies manage, modernize, and secure their business from on-prem to in-cloud and from the heart of the network to vulnerable endpoints.

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