Customer Experience Coordinator

6 days ago


Dublin, Dublin City, Ireland CPL Full time
Job Overview

CPL, Ireland's leading car provider, is seeking an exceptional Customer Experience Executive to deliver a high standard of customer experience, provide administrative support, and manage various tasks. The successful candidate will enjoy hybrid working and excellent company benefits.

Duties and Responsibilities

• Efficiently process new member applications and respond to membership emails.

• Collaborate closely with maintenance and support partners to ensure vehicles are available for use.

• Review escalated customer queries or complaints and take appropriate action to resolve matters.

• Process fines and penalties accurately and on time.

• Organise purchase orders for invoices and provide training for dealership staff on mobility services, keeping them informed about key updates to the service.

• Log technical issues with technical suppliers.

• Monitor customer reviews and respond to online queries.

• Analyse customer support reports to ensure high levels of customer satisfaction.

• Log company expenses on the relevant platform.

• Process outstanding payments.

• Prepare vehicle condition reports for vehicles removed from the fleet.

Skills and Qualifications

The ideal candidate will possess strong organisational skills, excellent communication skills, experience in managing processes, time management skills, attention to detail, and the ability to multitask, as well as proficiency in Microsoft Excel.

About Us

CPL is a leading car provider committed to delivering exceptional customer experiences.

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