Technical Infrastructure Specialist

7 days ago

Dublin, Dublin City, Ireland beBeeCloudEngineer Full time €120,900 - €131,100

Job Overview

We are seeking a highly skilled Production Service Engineer to join our team. This role will involve maintaining and supporting the reliability, scalability and performance of our cloud infrastructure.

Key Responsibilities:

  • Investigate and resolve issues within our cloud infrastructure and application stack.
  • Proactively prevent repeatable issues using software development, systems engineering and networking expertise.
  • Drive initiatives with partner teams to improve the reliability and performance of our cloud infrastructure through improved system design.
  • Mentor and coach other team members.

Requirements:

To be successful in this role, you will need:

  • 8+ years of experience in enterprise technical systems support, operations and development.
  • Good knowledge of Linux systems.
  • Coding skills in one or more of these languages: JavaScript, Python, Java and Bash.
  • Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
  • Working knowledge in one or more of the databases: Postgres, MySQL, Maria DB, Oracle.
  • Web application / API development and operations experience.
  • Experience in using Splunk for analysis and reporting.
  • Strong troubleshooting, analysis and problem-solving skills.
  • Agile methodologies and software development lifecycle experience.
  • Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack.
  • Metric-driven mindset.
  • Engage with customers and partners to drive resolutions and efficiency.
  • Good knowledge of Observability and Monitoring.

Nice to Have:

  • Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes).
  • Experience developing on the ServiceNow Platform.
  • Knowledge in nginx, Kafka, Grafana, Prometheus.
  • Knowledge in Ansible, Puppet, Terraform.

Soft Skills:

  • Self-motivated and having a customer support mindset.
  • Team-first attitude and uncompromising attention to detail.
  • Strong leadership and mentoring capabilities, with experience guiding cross-functional teams.
  • Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Passion for innovation and improving AI-driven user experiences.

Work Environment:

We approach our distributed work environment with flexibility and trust. Our work personas are categories assigned to employees depending on the nature of their work and assigned work location. Learn more about our work personas and equal opportunity employer information below:

Benefits:

  • Availability for weekend shifts.
  • Required to be on-call as needed.

Additional Information:

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations:

If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

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