Infrastructure Technical Specialist
6 days ago
The Infrastructure Support Analyst is a critical role in managing escalated IT calls related to incidents and service requests.
This position involves providing technical support on various technologies, troubleshooting hardware, software, and network issues, and collaborating with third parties on complex problems.
- Manage escalated IT calls related to incidents and service requests.
- Provide technical support on various technologies, including hardware, software, and network issues.
- Troubleshoot complex problems and collaborate with third-party vendors.
- Ensure timely and effective responses to user inquiries.
- Contribute to the smooth operation of IT systems.
- Deliver exceptional customer service.
- Proficiency in Windows Server/Desktop.
- O365 expertise.
- Active Directory knowledge.
- Citrix experience.
- VMware skills.
- Strong networking skills.
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