Technical Infrastructure Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeInfrastructure Full time €60,000 - €104,000
Technical Infrastructure Support Specialist

Our team is dedicated to delivering innovative solutions for observability and infrastructure support. In this role, you will work closely with customers to resolve complex technical issues within our infrastructure product suite.

Responsibilities:
  • Collaborate with cross-functional teams to address customer problems and provide top-tier support in the ever-evolving world of infrastructure technology.
  • Display strong analytical skills and technical troubleshooting abilities to effectively address customer issues.
  • Provide excellent customer service and demonstrate empathy towards customers facing technical difficulties.
  • Work closely with engineering teams to resolve intricate infrastructure-related issues.
  • Support customers with installation, configuration, and data exploration requests related to infrastructure technologies.
  • Advocate for customer needs by documenting feedback on feature requests and reporting bugs to enhance the infrastructure component of our platform.
  • Continuously advance your skills through training and exposure to additional infrastructure features and technologies.

Requirements:
  • Proven experience delivering superior end-user software support through multiple channels like email, phone, and social media.
  • Passionate about customer satisfaction and capable of delighting customers even in challenging situations.
  • Experience with building, maintaining, and monitoring servers within an enterprise environment.
  • Solid understanding of Linux-based environments, including services, permissions, and file manipulation.
  • Knowledgeable about cloud infrastructures and containerization technologies such as Docker and Kubernetes.
  • Familiarity with web technologies and cloud hosting services like AWS, Azure, and Google Cloud.
  • Hands-on experience with automation/configuration management tools such as Ansible, Chef, or Puppet.
  • Ability to collaborate seamlessly across teams or disciplines to troubleshoot and solve problems.

Preferred Qualifications:
  • Experience with additional IaaS platforms like Azure or Google Cloud Platform.
  • Certifications in AWS, GCP, Azure, or Kubernetes (CKA, CKAD).
  • Background in Network, System, or Database Administration.
  • Prior experience in a DevOps, Software Engineering, or Technical Support role.
  • Familiarity with our infrastructure products.
  • Comfort in analyzing and interpreting system/application logs.

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