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Global Incident Manager
3 weeks ago
As the manager of incident management within a major international bank, you will spearhead the global strategy and execution of our incident management processes.
Key Responsibilities:- Spearhead the global strategy and execution of our incident management processes.
- Oversight of escalations from squads and vendors worldwide.
- Lead the response to critical and severe incidents and crises.
- Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts.
You will be pivotal in maintaining high availability and transactional integrity across our global operations, ensuring an unparalleled customer and colleague experience. Additionally, you will lead the response to the most critical and severe incidents and crises, and deputize for the Reliability Operations Lead, providing leadership and strategic direction in their absence.
This prestigious role entails overseeing the expansion of our services from an incident support standpoint as we scale up into new countries, markets, and products, ensuring adherence to local regulations and legal entity requirements.
Required Skills and Qualifications:- Proven experience in solving complex incidents and major incidents within a high-availability, high-transactional technical environment.
- Demonstrated ability to lead with influence, work methodically, and calmly under pressure.
- Experience working with event, incident, problem, and change management on a global level.
- Ability to take charge of a situation and drive forward on a global scale.
This opportunity has great scope for career development into senior management and is well-aligned for a high-performing VP looking for their next role. Our company fosters a culture of excellence, seeking visionary leaders who can inspire collaboration, assist, upskill, and learn from their global teams, creating a truly exceptional workplace.
