Airport Service Delivery Expert

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

TN Ireland is a leading ground handler at Dublin Airport, and we are seeking a highly skilled and experienced Airport Service Delivery Expert to join our team. The successful candidate will be responsible for leading our airport service delivery and ensuring the safe, profitable, and high-quality delivery of our airport services.

">Airport Service Delivery Management
  • We are looking for someone with a strong background in airport service delivery management, including experience in implementing and monitoring safety and security measures.
  • The ideal candidate will have experience in leading a team to ensure the organization achieves its business objectives and complies with all relevant legislation and regulations.
Quality Focus and Service Delivery
  • This role requires someone who can monitor and track quality standards, ensure continuous improvements in workflows and services, and maintain competences.
  • The successful candidate will have experience in managing/coordinating operations with station management teams to ensure required resources are available to deliver consistently high standards.
Relationship Building and Customer Focus
  • This role requires someone who can successfully build relationships and trust within the business and manage external relationships with key customer stakeholders to drive high levels of operational performance.
  • The successful candidate will be able to drive a customer-centric culture through their teams, creating an environment that focuses on understanding customers' needs and changing business priorities to continually seek to create value and become a true partner of choice.

Qualifications and Skills:

We are looking for candidates with:

  • Extensive experience within ground handling and team leadership.
  • An excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
  • A minimum of 5 years' experience with significant leadership of large teams.


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