Training and Logistics Coordinator

3 days ago


Limerick, Limerick, Ireland Northern Trust Full time

Northern Trust: A Global Leader

Northern Trust is a world-renowned financial institution with over 130 years of experience. We deliver innovative financial services and guidance to the world's most successful individuals, families, and institutions.

We remain committed to our core values of service, expertise, and integrity, driving us to continually innovate and improve.

Job Summary

The Learning & Development Analyst will work under general supervision, maintaining and enhancing core processes related to Learning & Development. This includes logistics, reporting, metrics, invoice management, communications, training facility management, and Learning Management System (LMS) maintenance.

This role will collaborate closely with the Learning & Development team, focusing on delivering impactful, professional, and cost-efficient services.

Duties and Responsibilities

  • Manage LMS courses and classes, completing content testing, audit, and/or maintenance activities.
  • Provide timely responses to stakeholders via email and help tickets.
  • Support Learning Facilitation and Design teams in EMEA, offering local collaboration.
  • Create reports and distribute them accordingly.
  • Deliver performance metrics to key stakeholders, covering attendance, survey results, e-learning metrics, etc.
  • Address simple to moderately complex issues, referring more complex concerns to supervisors or experts.
  • Participate in developing and maintaining SOPs for work processes.
  • Coach team members on new skills or serve as an onboarding buddy, interacting with mid-to-senior-level leaders.
  • Support vendors, contract management, and completion deadlines for courses.
  • Foster ongoing skill development across job responsibilities, working both individually and as part of a team.

Requirements

  • Outstanding communication and organizational skills are required.
  • Analytical and problem-solving skills are essential.
  • Ability to learn new technologies is critical.
  • Customer service experience is beneficial.
  • MS Office Suite knowledge is beneficial.
  • Relevant education or equivalent work experience is necessary.


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