Training Operations Coordinator

5 days ago


Limerick, Limerick, Ireland Northern Trust Full time

Northern Trust is a renowned financial institution with a strong commitment to innovation and customer satisfaction. We offer a unique opportunity for a Learning and Development (L&D) Analyst to join our team in EMEA, contributing to the success of our clients and colleagues.

Responsibilities

The successful candidate will be responsible for maintaining and enhancing core processes related to L&D, including logistics, reporting, metrics, invoice management, communications, training facility management, and Learning Management System (LMS) maintenance.

  • Administer our Learning Management System (LMS), setting up and maintaining courses and classes.
  • Complete content testing, audit, and/or maintenance activities.
  • Provide LMS support to stakeholders, responding to help tickets and email queries in a timely manner.
  • Create, run, and distribute reports, providing metrics to key stakeholders.
Qualifications

The ideal candidate will possess good verbal and written communication skills, organizational skills, and attention to detail. They will also have analytical and problem-solving skills, be tech-savvy, and have experience in customer service and support. A College or University degree and/or relevant work experience is required.

We value diversity and inclusion in the workplace, promoting a culture of respect and collaboration among our employees.



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