Sales Professional

About Us

We're dedicated to being admired for our craftsmanship, expertise, and commitment to sustainability. We strive to be desired by our customers and loved by our people.

Moss is more than a menswear brand – we style individuals for moments that matter. Our team isn't just focused on men's big day attire; we cater to everyone, all the time. Whether it's a one-off outfit, daily wardrobe elevation, or custom piece creation, we're there with over 170 years of tailoring know-how and considered clothing made for life as we live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for sustained growth and development. This is about working Collaboratively and using Agility to achieve success while making a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

You will be a true Brand Ambassador who interacts easily with a diverse range of customers. You'll promote customer service excellence, responsible for the customer journey and experience in-store, ensuring they return time and time again. Your hard work, dedication, and ability to swiftly identify customer needs will provide engaging styling options. Exceeding customer expectations supports overall store KPI's, positively contributing to performance through personal productivity.

• You deliver an exceptional customer experience, following our Essential Steps of Service, prioritizing the customer, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximize sales and services goals, elevating every interaction, significantly contributing to our business KPI's.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store, and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience, improving service based on feedback from customers and mystery shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimize cash loss and stock loss.
• You will follow the Appointment process by utilizing the appointed platform, ensuring all customers are contacted prior to their visit and status information is recorded accurately.

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.

• Employee Discount: 70% discount across all stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: Recognizes and rewards successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encourages eco-friendly travel.
• Discounted Gym Membership with PureGym: Promotes physical health and fitness.
• Life Insurance: Provides peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrates important personal milestones of colleagues.

If you want to know more about us, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application.