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Content Strategist
2 weeks ago
As a key member of our team, you will be responsible for creating high-quality technical content that empowers customers to self-integrate with minimal friction. This includes developing integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources for various customer and user personas.
">You will own the end-to-end content lifecycle, from creation and updates to governance. Your primary goal will be to ensure all materials are accurate, discoverable, and aligned with evolving product functionality.
">Key responsibilities include leading onboarding content strategy, building a refreshed library of clear and actionable onboarding and enablement materials to empower customers globally. You will become a trusted subject-matter expert, develop deep familiarity with MACS products and services, and serve as a reliable resource for both internal and external stakeholders.
">Collaboration is key in this role. You will support cross-functional documentation needs, work alongside Product and Engineering teams to document new product features and services for both technical and non-technical audiences, and drive continuous improvement through proactive auditing, updating, and improving content based on user feedback, data insights, and changing customer needs.
">To succeed in this role, you should have 7-8 years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products. Proven ability to synthesize highly technical or abstract information into clear, usable documentation for technical and non-technical audiences is essential.
">Strong technical foundation, ideally with a background in computer science, engineering, or a related technical field, is required. Familiarity with REST APIs, authentication protocols (OAuth2, public/private key), and API-driven ecosystems is also necessary. Comfort working in fast-paced, results-driven environments with tight timelines and frequent changes is a must.
">Experience collaborating across engineering, product, marketing, and support teams to prioritize documentation efforts and support go-to-market activities is highly valued. Excellent written and verbal communication skills, with exceptional attention to detail and clarity, are expected. Hands-on experience with Markdown, docs-as-code, version control (Git), and tools such as Swagger/OpenAPI and Postman is desirable.
">The ideal candidate will have a passion for creating content that drives self-service adoption, reduces support load, and improves customer experience. A growth mindset, eager to iterate, evolve processes, and contribute to team culture and standards, is a must.
">What Success Looks Like:
">• Developers and partners are able to self-integrate with minimal friction.
">• Product and engineering teams view documentation as a force multiplier.
">• Documentation is treated as a strategic asset; consistent, discoverable, and customer-first.
