IT Support Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €45,000 - €55,000

IT Support Specialist Role

We are seeking a dedicated IT support specialist to join our team in Dublin. As an integral part of our organization, you will play a vital role in providing exceptional technical support and ensuring seamless daily operations.

In this position, you will be the primary point of contact for all IT-related issues and queries, providing both remote and on-site assistance across various hardware, software, and infrastructure platforms. Your key responsibilities will include:

  • Providing first- and second-level support via remote connections, phone, email, and desk-side visits.
  • Operating the IT Service Support phone line and mailbox, ensuring timely and efficient logging of all incidents and requests.
  • Recording, tracking, and updating calls using the IT Service Support call logging tool.
  • Participating in daily and weekly team meetings to discuss current issues, identify trends, and share updates.
  • Maintaining and updating a comprehensive documentation database to support the IT Service function.
  • Liaising with internal teams and third-party providers to resolve infrastructure and application-related issues.
  • Supporting desk moves, power-downs, and other facilities-related IT requirements.
  • Assisting with IT projects, key initiatives, and process improvements as required.

To succeed in this role, you will require strong troubleshooting skills, knowledge of Windows Active Directory, Windows OS administration, and Microsoft Outlook/Office 365. Additionally, proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, is essential. A working knowledge of ITIL-based call logging tools and remote support utilities such as RDP is also necessary. Previous experience in a similar IT support role is highly desirable.

This is an excellent opportunity for individuals who thrive in fast-paced environments, possess excellent communication and interpersonal skills, and are committed to delivering high-quality customer service.

Key Qualifications
  • Strong technical troubleshooting skills with experience in investigating, identifying, replicating, and resolving IT issues across diverse platforms.
  • Knowledge and experience in delivering high-quality customer service to varied user groups.
  • Working knowledge of Windows Active Directory, Windows OS administration, and Microsoft Outlook/Office 365.
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Familiarity with ITIL-based call logging tools and remote support utilities such as RDP.
  • 1–2 years of experience in a similar IT support role.

What We Offer

This role offers a rewarding and challenging work environment, opportunities for career growth and development, and a competitive compensation package. If you are a motivated and skilled individual who is passionate about delivering exceptional IT support, we encourage you to apply for this exciting opportunity.

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