SAP Cloud Services Manager

3 days ago


Dublin, Dublin City, Ireland Sap Full time

SAP's vision is to empower every person and organization on the planet to achieve their best possible potential. As a Senior Digital Customer Engagement Manager, you will play a key role in helping our customers achieve their goals by delivering exceptional customer service and support.

Your responsibilities will include driving sales to delivery handover, managing customer onboarding, handling support tickets, bridging customer queries and requirements, and ensuring periodic service reviews to track service quality.

You will work closely with cross-functional teams to deliver high-quality services and meet customer expectations. Key qualifications include engineering graduate with 5+ years of work experience as a SAP technical consultant, strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.

A strong understanding of infrastructure operations, escalation handling, and procedures is also essential, as well as excellent customer focus, networking, relationship-building, results-driven, self-organized, and decision-making skills.



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