Digital Operations Analyst
5 days ago
Cpl Resources - Technology is seeking a highly skilled Digital Operations Analyst to join its team. This is an initial 6 month contract with potential to extend and requires immediate start.
The Digital Operations Analyst plays a key role in ensuring the effective operation of business processes, leveraging technology to enhance customer journeys and drive digital innovation.
This position involves a variety of tasks including reporting, system development, training, process optimisation, project participation and effective communication with stakeholders.
Key Responsibilities:
Conduct gap analyses and facilitate workshops with internal referents and experts to address operational business needs and challenges, ensuring alignment with B2B environments and migration projects.
Perform business and operations modelling and generate activity reports to support decision-making and improve operational efficiency.Leverage technology to enhance customer journeys, optimize processes, and drive digital innovation, including conducting customer journey mapping and implementing customer-centric strategies.
Assess customer needs, identify pain points, and propose solutions for a seamless experience, focusing on automation and simplification to improve overall customer satisfaction.
Design process workflow and publish new procedures, build training materials on new tools and processes.Projects Communication Operation tasks
Profile Requirements:
Strong analytical and problem-solving skills are essential for success in this position.Excellent communication and interpersonal skills are required for effective collaboration with stakeholders.Ability to work effectively in a cross-functional team environment.Proficiency in creating training materials and conducting training sessions.Experience in project management and system development.
Skills:
process improvement systems training
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