Senior Community Advocate

7 days ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €40,000 - €60,000
Job Description

We are seeking a highly skilled Community Operations Analyst to join our team as a core member. As a key figure in our community operations, you will be responsible for assisting our client's community and helping resolve inquiries empathetically, accurately, and on time.

Key Responsibilities:

  • Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
  • Become knowledgeable about client products and community standards.
  • Make well-balanced decisions and remain an effective advocate for our community.
  • Display strong interpersonal skills, verbal communication skills, and most importantly empathy.
  • Investigate and resolve issues reported on the client's platform such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high-quality, speed, empathy, and accuracy.
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.
  • Review reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside company policy to the global team.

Duties and Responsibilities:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.

Essential Competencies:

  • Proficient in Hungarian and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working.
  • Passion for ensuring a positive, safe user experience.
  • Flexible in working in a fast-paced environment with different projects to work on.
  • Ability to learn new information in a short period of time.

Requirements:

  • Eligible to work in Ireland full-time (Stamp 4 or Irish citizenship or European).

About Us:

We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in diverse backgrounds, skills, and experiences of our team members.

Contact Information:

Please do not hesitate to reach out to us for more information.

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