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Senior Payment Solutions Architect

2 weeks ago

Dublin, Dublin City, Ireland Global Payments, Inc. Full time

Company Overview

At Global Payments, Inc., we empower millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

Job Description

The Solution Engineer role is critical in ensuring a detailed understanding of the needs and pain points of issuers. This involves crafting and articulating compelling TSYS solutions to meet these needs. The role is fast-paced, varied, and requires deep collaboration with an experienced, supportive TSYS team.

The Solution Engineer works directly with our sales team to support new name and existing client sales engagements, from early-stage meetings through to handover to our implementations team. Key activities include providing day-to-day and strategic support to Sales on phases of the sales cycle, including prospect research, preliminary call activities, Request for Information (RFI), and Request for Proposal (RFP).

  • As the issuer processing Subject Matter Expert (SME), you'll provide strategic support to Sales during various phases of the sales cycle.
  • You'll create, review, and/or lead the creation of proposal materials for existing and prospective clients.
  • Preliminary call activities, performing prospect research, presentation preparation, compiling and/or developing collateral materials, and/or meeting preparation / follow-up.
  • You'll run value proposition sessions with internal teams to develop strong, quantifiable, and winning themes to build our responses around.
  • You'll complete and review documentation in response to a Request for Information (RFI) and Request for Proposal (RFP).
  • Creates and leads pitch presentations to prospective clients, to include storyboarding and creation of compelling presentation material, and coaching of the bid team to ensure consistent messages are being delivered.
  • Completes solution design work, addressing client requirements and working with internal technical and commercial teams to formulate a winning proposal.
  • Delivers product demos against prospect requirements – working with TSYS Product teams to bring our solutions to life with prospective clients.
  • Facilitates the development of sales strategies with other inter-company departments and other partners (vendors) involved in the sales process for individual prospects.
  • Works in close liaison with Marketing and/or product owners to gather information and materials for sales offerings.
  • Identifies coaching/mentoring opportunities and provides less experienced Solution Engineers with feedback and advice regarding sales support activities.
  • Assists management with the coordination of strategic Sales Team activity that may not directly involve a client/prospect such as team education, trade show participation, etc.
  • Compiles information and prepares reporting of strategic sales activities and key sales metrics for management to present to the executive leadership team.
  • Remains knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry.