Luxury Store Leader

Job Description

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As a Store Manager, you are responsible for conveying the Brand philosophy and values to the local market, the Store team, and the final Client. You must be a driven business owner who holds themselves accountable for achieving a successful overall store performance.\
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You will guarantee excellence in Client experience by being present on the sales floor and leading by example to place the Client above all. You will motivate and inspire your team to achieve their sales target, maximising all commercial opportunities.\
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Responsibilities\\[list]\

Drive Store Team to exceed Financial targets and maximise sales performance.\Propose and develop action plans through careful analysis of performance.\Drive the Store team to exceed their KPI targets, including cross-selling and up-selling among product categories.\Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand.\Be present on the sales floor, ensuring the highest standard of approach and service to Clients.\Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business needs.\Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service.\Meet store operating budgets by monitoring store expenses.\Provide effective product feedback based on store needs, and participate in the buying session when requested.\Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request.\Foster a client-centric mindset, developing and maintaining solid Client relationships, and enforcing meaningful after-sales experiences.\Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the Brand Selling Ceremony.\Seamlessly manage the store's local VICs, proposing the most appropriate and tailored actions to develop their loyalty and spend.\In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending.\Proactively identify opportunities to gain new Clients in order to grow store sales.\Foster a strong private appointment culture among the team.\Proactively manage any customer complaints to ensure the client relationship is maintained with a positive outcome.\Act as a strong Staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment, even in the eyes of the Client.\Encourage the exchange of information within the team and proactively develop a morning briefing on specific topics.\Master fully all company tools and applications, including IT and digital, and ensure the team is constantly informed of relevant updates.\Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures.\Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes.\Guarantee team development through coaching and follow-ups on individual action plans.\Attract and recruit the best talent available on the market through networking and scouting.\Ensure strong cooperation between front and back of house to guarantee efficient operations.\Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure.\Ensure display attracts Clients and maximises sales, in accordance with Company guidelines - proactively seek VM and MD support based on store needs.\Guarantee effective and efficient care of the Company's assets.\Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.\Provide feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments.\Cooperate with the Retail Head Office for the organization of local events, defining a challenging and realistic target per Client.\Guarantee excellence in standards and service during store events.\Propose opportunities for local events in partnership with local Stakeholders and Influencers.]\

Required Skills and Qualifications

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We are looking for candidates with \

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• a genuine enthusiasm for fashion, art, and the broader luxury ethos;\
• a solid understanding of the luxury market and product specifics;\
• a strong focus on people, demonstrated through the ability to lead, motivate, and inspire a team;\
• highly developed communication and interpersonal abilities;\
• a very good command of English;\
• strong commercial awareness;\
• willingness to work flexibly as required to meet the operational needs of the store;\
• seniority level: Mid-Senior level;\
• employment type: Full-time;\
• job function: Sales and Business Development;\
• industries: Advertising Services.\
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Benefits

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This role offers a unique opportunity to join our dynamic team and contribute to the success of our business. As a Store Manager, you will have the chance to \

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• develop your leadership skills and take on new challenges;\
• work with a talented and motivated team;\
• contribute to the growth and success of our business.\
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Others

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If you are a results-driven professional with a passion for luxury retail, we would love to hear from you. Please submit your application, including your resume and a cover letter, to apply for this exciting opportunity.

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