Managed Services Expert

4 days ago


Dublin, Dublin City, Ireland Global Technology Solutions Ltd. Full time
Our Vision

At Global Technology Solutions Ltd., we envision a future where technology empowers businesses to thrive. As a Managed Services Expert, you will play a critical role in helping us achieve this vision by providing expert technical support to our customers and driving innovation within our organization.

Responsibilities
  1. Technical Leadership: Provide technical leadership and guidance to the Managed Services team, ensuring they have the necessary skills and knowledge to deliver exceptional service.
  2. Process Improvement: Collaborate with the Managed Services team to refine processes and reduce ticket volume, leading to enhanced system stability and efficiency.
  3. Customer Engagement: Work closely with customers during onboarding and rollout projects, providing expert guidance and support.
Requirements
  • 5+ years' experience in managed services, with expertise in technical leadership and process improvement.
  • Strong strategic thinking skills, with the ability to develop and implement effective strategies.
  • Excellent communication skills, with the ability to articulate complex technical information to non-technical stakeholders.
What We Offer
  1. Competitive compensation package, including a generous annual leave allowance.
  2. Flexible working arrangements, including hybrid working options.
  3. Professional development opportunities, including training and mentorship programs.


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