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Service Assurance Manager
1 week ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT Data is looking for a professional with experience in IT service assurance.
The candidate will be responsible for service assurance of all services within the specific business area and will assist technical leads in maintaining the service standards.
Responsibilities: Incident And Problem management Live Incident swift response team Coordination of incidents Problem management Coordinating/driving of Engineering activity to engineer our way out of future occurrences OnCall Production Systems Monitoring Splunk Monitoring Grafana Monitoring Dashboards Build/Improvements Mailbox Change Control as it relates to service Full awareness of all production change plans Change Approval Board attendance System Ownership BAU ownership activity (eg.
IT Pam Reviews, uControl Map reviews, JST and Dora asks) Legacy System Treatment Strategy Development About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Visit us at NTT DATA endeavors to make accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For our EEO Policy Statement, please click here .
If you'd like more information on your EEO rights under the law, please click here .
For Pay Transparency information, please click here .
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