Front Office Manager Lead
2 weeks ago
At Temple Gate Hotel, Ennis, we are seeking a seasoned Front Office Manager Lead to oversee the daily operations of our busy front office department.
The ideal candidate will be a dynamic and customer-focused professional who can inspire their team to deliver excellent service and be passionate about the guest experience from start to finish.
This is an exceptional opportunity for a friendly, approachable individual who thrives in customer-facing roles and loves making a meaningful impact.
Duties and Responsibilities:
- To provide the highest standard of service to all guests throughout the Front Office Department at all times.
- To deal with any customer queries/complaints in a courteous and professional manner and to ensure that such queries and complaints are followed up.
- To remain fully informed of the daily business of the hotel and act as point of contact/information for communicating such changes to other departments.
- To ensure that all reports are completed as requested, and that all postings and other transactions are completed as standard.
- To monitor and check that daily administrative duties associated with the Front Office Desk are completed accurately, efficiently and effectively.
Key Skills and Qualifications:
- Excellent customer service skills.
- Proven leadership and management skills.
- Ability to work under pressure and meet deadlines.
- Strong communication and interpersonal skills.
- Ambitious and goal-oriented individual.
What We Can Offer:
We offer a competitive salary, company-funded educational programs, opportunities for internal career growth and progression, advanced online training programs, access to Employee Assistance & Wellbeing Program, Excellent Employee Recognition Programme, Employee Social Events, industry-leading complimentary meals on duty, bike to work scheme, Xmas savings club, on-site parking, and more
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