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Club Experience Specialist
2 weeks ago
A career in our Leisure Club offers you the chance to provide exceptional service and support to members. In this role, you will work closely with our team to deliver a safe and efficient environment for all club members.
Key Responsibilities:- Act as the first point of contact for all members, handling queries in person, over the phone or via email.
- Ensure the smooth operation of the club during opening hours, working efficiently to ensure a high level of customer satisfaction.
- Assist the Club Manager in promoting the club, identifying opportunities to upsell and enhance the member experience.
- Carry out general cleaning duties, maintaining a clean and tidy environment at all times.
- Administer membership enquiries and complete sales with customers, providing excellent customer service throughout the process.
- Fluent English language skills and excellent communication skills are essential for this role.
- Flexibility in working hours is required, including mornings, evenings and weekends.
- Prior experience working in a leisure or hospitality setting is desirable.
- NCEF qualification or equivalent is essential for this role.
- Ability to work effectively as part of a team, demonstrating a positive attitude and willingness to learn and develop new skills.
- Free employee meals on duty.
- 50% discount on food and beverages in all properties.
- Reduced rate on hotel rooms for employees.
- 30% discount on Friends & Family rates.
- Extra annual leave days for each year of service (up to a maximum of 5 days).
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes.
- SAYE (Save As You Earn) Scheme.
- Pension access (please speak with your HR Manager for local pension information).
- Development Opportunities through our internal Academy - supporting your career journey.
- Staff Appreciation Initiatives, fun team-building activities and regular charity events.
