Technical Support Specialist

7 days ago


Dublin, Dublin City, Ireland Google Inc. Full time

Responsibilities

  • Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
  • Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support.


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