Team Performance Specialist
3 days ago
Job Summary:
The Contact Centre Team Leader will be responsible for leading and managing a team of customer experience agents to ensure the delivery of outstanding customer experiences.
Key Responsibilities:
- Lead and motivate a team of customer experience agents.
- Develop and implement strategies to drive team performance and meet targets.
- Collaborate with other members of the management team to resolve customer issues.
Requirements:
- Bachelor's degree in business administration or equivalent work experience.
- Proven experience in a leadership role within a contact center environment.
- Strong understanding of customer service principles and practices.
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Team Performance Specialist
3 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Performance Specialist to join our customer service team in Ireland.In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, leading a team of Customer Service Supporters and providing coaching, guidance and support to...
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Team Performance Specialist
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Team Performance Specialist
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