Team Performance Specialist

3 days ago


Dublin, Dublin City, Ireland Field Management Ireland Full time

Job Summary:

The Contact Centre Team Leader will be responsible for leading and managing a team of customer experience agents to ensure the delivery of outstanding customer experiences.

Key Responsibilities:

  • Lead and motivate a team of customer experience agents.
  • Develop and implement strategies to drive team performance and meet targets.
  • Collaborate with other members of the management team to resolve customer issues.

Requirements:

  • Bachelor's degree in business administration or equivalent work experience.
  • Proven experience in a leadership role within a contact center environment.
  • Strong understanding of customer service principles and practices.


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