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Senior Client Liaison
2 weeks ago
This is a hybrid role based in Dublin, London, Amsterdam or Frankfurt. The successful candidate will be responsible for managing day-to-day aspects of key client accounts, ensuring smooth operations and providing expert support.
- Key Account Management: This involves supporting the Key Account Manager by maintaining strong client relationships and collaborating with the Commercial team and clients to address needs and concerns.
- Operational Support: As the operational point of contact for the customer, you will provide expert advice and support to ensure seamless delivery of services and products.
- Operations Management: You will oversee day-to-day operations, ensuring that project timelines are met and issues are resolved promptly.
- Issue Resolution: Your proactive approach to issue resolution will help minimize downtime and ensure customer satisfaction.
- Project Management: You will coordinate and track projects to ensure deliverables are completed on time and within scope.
- Operational Expertise: Your deep understanding of operational processes will enable you to provide valuable insights and expertise to customers.
- Strong negotiation, problem-solving and communication skills.
- Ability to understand and align with customer business objectives.
- Proven ability to manage complex tasks and support business growth.
- Education: Bachelor's degree in business or related field preferred but not essential.
- Experience: Experience in account management, client services or related field desirable but not required.
- Strong negotiation and contract management skills.
- Excellent communication and interpersonal skills.
- Hybrid work eligibility and ability to travel within Europe/UK/Nordics as required.
- Legal right to work in Dublin, London, Amsterdam or Frankfurt; driving licence may be required.
- Locations: Dublin, London, Amsterdam or Frankfurt. Hybrid work arrangement.
- Up to travel within Europe as needed.
- Competitive salary and benefits package negotiable based on experience.
- Performance-based bonus flexible/hybrid working environment.
- Company pension plan professional development opportunities.
- Potential for international work arrangements and 30 days per year for work from abroad.
- Associate
- Full-time
- Customer Service
- IT Services and IT Consulting
A competitive benefits package including performance-based bonus, flexible working environment and company pension plan.