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2 weeks ago
To succeed in this role, you will be responsible for delivering high-quality, engaging, and accessible training to employees across multiple sites.
The main goal is to ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and adoption.
Main Responsibilities- Training Delivery: Deliver face-to-face classroom/virtual training sessions or simulator (scenario), tailored to different user groups (e.g., frontline employees, managers, system administrators, and the HR team)
- Collaboration: Collaborate with cross-functional teams to understand training materials, timelines, rollout plans, hyper care support post Go-Live, and establish metrics to measure successful completion
- Localisation: Localise and adapt training content to suit site-specific needs and user capabilities within a multi-culturally diverse environment
- Support: Provide on-site support during go-live periods, acting as the first point of contact for training-related queries
- Feedback: Gather feedback from training sessions and contribute to the delivery of continuous improvement training materials and approach
- Experience: Proven experience delivering training in a fast-paced, operational or multi-site environment
- Skills: Strong communication and interpersonal skills, with the ability to engage diverse audiences (job roles, cultures and values, and languages)
- Certifications: Confident in using digital tools and platforms for training delivery (e.g., MS Teams, and the articulate e-learning platforms)
- Educational Background: Background in HR, operations, or workforce management
- Personal Development: Opportunities for professional growth and development in a dynamic environment
- Diverse Environment: Work in a multi-culturally diverse environment with colleagues from various backgrounds
- Proactive: Practical, hands-on. Takes initiative to identify and resolve training challenges
- Empathetic Communicator: Listens actively and adapts style to meet learner need
- User-Focused: Committed to ensuring a positive learning experience for all users
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