Global eCommerce LMS Support Specialist

4 days ago


Dublin, Dublin City, Ireland Nicoll Curtin Full time
About Us: Our client is a global eCommerce business that is looking for an experienced LMS Support Specialist to join their team. This role will be responsible for managing and prioritizing support requests within their Learning Management System (LMS). The ideal candidate will have strong problem-solving skills, a customer-focused approach, and the ability to collaborate with internal teams to enhance system performance and user experience.


Responsibilities:
  • Manage LMS Support Ticket Queue: Monitor and prioritize support tickets, ensuring timely responses and resolution of issues.
  • Triage & Assign Tickets: Assess incoming requests, determine their urgency and complexity, and assign them to the appropriate team members or handle directly.
  • Monitor & Ensure SLA Compliance: Track ticket progress, follow up on outstanding issues, and ensure resolution within established Service Level Agreements (SLAs).
  • Analyze & Address Recurring Issues: Identify trends in support requests, develop proactive solutions such as FAQs, user guides, or training materials to reduce repetitive issues.
  • User Communication & Support: Provide clear and professional updates to users regarding ticket status, troubleshooting steps, and resolution timelines.
  • Collaboration & Escalation: Work closely with IT, HR, and Learning & Development teams to escalate complex technical issues and implement solutions.
  • System Maintenance & Optimization: Assist in regular LMS audits, user account management, and configuration updates to ensure optimal system performance.
  • Process Improvement: Continuously review and refine the support ticketing process to enhance efficiency, user satisfaction, and overall service quality.
  • Documentation & Reporting: Maintain accurate records of support activities, generate reports on ticket trends, and recommend improvements.
Requirements:
  • Bachelor's degree in Business Administration, Information Systems, Education Technology, or a related field (preferred).
  • 1-3 years of experience in administrative support, helpdesk support, or LMS administration.
  • Familiarity with Learning Management Systems (e.g., Cornerstone, Moodle, SAP Litmos, SuccessFactors, Workday Learning, or similar).
  • Basic troubleshooting of technical issues related to user access, course enrolment, and system errors.
  • Knowledge of ticketing tools (e.g., ServiceNow, Zendesk, Jira) is a plus.


  • Dublin, Dublin City, Ireland September Consulting Ltd Full time

    LMS Helpdesk Administrator - Global E-CommerceLocation: DublinType: 12 Month ContractCategory: Office Support / AdminMS Helpdesk Administrator 12-Month Contract Our client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management...


  • Dublin, Dublin City, Ireland Recruiters Full time

    LMS Helpdesk Administrator - Global E-CommerceOur client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management System (LMS).Sounds great What will my day-to-day look like?Manage and triage the LMS support ticket queue, ensuring...

  • Ecommerce Specialist

    16 hours ago


    Dublin, Dublin City, Ireland McSport Full time

    Ecommerce SpecialistWe are seeking a highly motivated and dynamic individual to join our eCommerce team as an Ecommerce Specialist. Reporting to the eCommerce Manager, the successful candidate will play a key role in optimising the performance of our websites, enhancing the customer journey, and driving online sales.Assist in the day-to-day management of the...


  • Dublin, Dublin City, Ireland September Consulting Ltd Full time

    LMS Helpdesk Administrator - Global E-CommerceLocation: DublinType: 12 Month ContractCategory: Office Support / AdminMS Helpdesk Administrator12-Month ContractOur client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management...


  • Dublin, Dublin City, Ireland Luzern eCommerce Full time

    We're looking for a talented Senior Project Manager to join our team at Luzern eCommerce. As a key member of our operations department, you will be responsible for managing complex projects, leading cross-functional teams, and delivering results that align with customer expectations.Your primary focus will be on defining project scopes, objectives, and...


  • Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Desired skills:NetSuite, LMS, Education, E-LearningWe are seeking a skilled NetSuite Administrator with expertise in LMS and e-learning integrations for a hybrid role in Denver, Colorado.Responsibilities:Administer the NetSuite platform, managing configurations, roles, workflows, and data governance.Develop and maintain integrations between NetSuite and...


  • Dublin, Dublin City, Ireland Mint Marketing Talent Full time

    An exciting opportunity has arisen to create a Retention & CRM Marketing function for a growing Irish ECommerce & Retail group trading globally. You will have a track record of working in a fast-paced environment and delivering on ambitious growth targets through driving customer engagement, purchase frequency and lifetime value. The role will report to the...


  • Dublin, Dublin City, Ireland Luzern eCommerce Full time

    Get AI-powered advice on this job and more exclusive features.Join Luzern eCommerce: Powering the World's Most Ambitious BrandsStep into the world of limitless possibilities with Luzern eCommerce, where we've been redefining online retail since 2003. We partner with global icons like On Running, Wella, Nestlé, Mattel, Panasonic, HTC, and Philips to...


  • Dublin, Dublin City, Ireland Luzern eCommerce Full time

    We're seeking a highly skilled Senior Project Manager to join our team at Luzern eCommerce. In this role, you will be responsible for managing complex projects, leading cross-functional teams, and delivering results that align with customer expectations and our strategic goals.Your primary focus will be on defining project scopes, objectives, and technical...


  • Dublin, Dublin City, Ireland B&Q Limited Full time

    Ecommerce Job Description:  As a skilled Ecommerce Analytics Specialist, you will be responsible for analysing customer behaviour and ecommerce data to inform marketing strategies. You will develop and maintain digital performance metrics, provide regular reporting and insights to stakeholders, and collaborate with cross-functional teams to implement...

  • LMS Helpdesk Expert

    4 days ago


    Dublin, Dublin City, Ireland September Consulting Ltd Full time

    Job SummaryWe are seeking a highly skilled LMS Helpdesk Expert to join our team. The successful candidate will be responsible for managing and prioritizing support tickets for our Learning Management System (LMS).The ideal candidate will have excellent organizational skills, a strong ability to communicate effectively, and experience in customer support or...


  • Dublin, Dublin City, Ireland GT Ecom Full time

    Proofreaders for Global Ecommerce StoresThis range is provided by GT Ecom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$31,200.00/yr - $40,800.00/yrWe are a Netherlands-based company specializing in the management of multiple ecommerce businesses. With our extensive experience and...

  • Admin Support

    7 days ago


    Dublin, Dublin City, Ireland Nicoll Curtin Full time

    Our client, a global eCommerce business, is currently seeking a detail-oriented and proactive LMS Admin Support professional to manage and prioritize support requests within their Learning Management System (LMS). This role is responsible for handling user inquiries, troubleshooting system issues, and ensuring seamless LMS functionality. The ideal candidate...


  • Dublin, Dublin City, Ireland Recruiters Full time

    We are looking for a motivated Learning Management System (LMS) Administrator to join our team as a Global E-Commerce Helpdesk Agent.Job Summary:Manage and triage the LMS support ticket queue, ensuring timely resolution of user issues.Collaborate with internal teams to escalate and resolve complex cases.Continuously review and optimize the ticketing process...

  • Ecommerce Executive

    2 weeks ago


    Dublin, Dublin City, Ireland McSport Full time

    Join to apply for the Ecommerce Executive role at McSport.McSport is Ireland's leading independent supplier of sport and fitness equipment. With a team of over 60 industry experts, McSport is committed to supplying customers with the highest standard of product, care, and service.McSport stocks globally renowned brands as well as designing and developing...

  • Ecommerce Executive

    17 hours ago


    Dublin, Dublin City, Ireland McSport Full time

    Join to apply for the Ecommerce Executive role at McSport.McSport is Ireland's leading independent supplier of sport and fitness equipment. With a team of over 60 industry experts, McSport is committed to supplying customers with the highest standard of product, care, and service.McSport stocks globally renowned brands as well as designing and developing...


  • Dublin, Dublin City, Ireland September Consulting Ltd Full time

    About the RoleWe are seeking a highly organized and skilled Administrative Support Specialist to manage and prioritize support tickets for our Learning Management System (LMS).The successful candidate will be responsible for ensuring timely resolution of user issues, assigning tickets to team members, and maintaining clear communication with users throughout...

  • Ecommerce Director

    3 days ago


    Dublin, Dublin City, Ireland Talenthub Full time

    As a Digital Retail Specialist at Talenthub, you will be responsible for taking your eCommerce career to the next level in a fast-paced retail environment.This is an opportunity to work with one of the best eCommerce teams and leaders in Ireland, where you'll take ownership of website performance, product merchandising, and conversion optimisation.Talenthub...

  • Director, eCommerce

    1 week ago


    Dublin, Dublin City, Ireland Nitro Full time

    A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification, and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.How We...


  • Dublin, Dublin City, Ireland September Consulting Ltd Full time

    Job OverviewSeptember Consulting Ltd is seeking an experienced Technical Support Specialist to manage and prioritize support tickets for their Learning Management System (LMS).The successful candidate will be responsible for ensuring timely resolution of user issues, collaborating with internal teams, and continuously reviewing and optimizing the ticketing...