LMS Helpdesk Administrator
2 weeks ago
Our client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management System (LMS).
Sounds great What will my day-to-day look like?
- Manage and triage the LMS support ticket queue, ensuring timely resolution of user issues.
- Assign tickets to the appropriate team members or handle them directly.
- Monitor ticket status, follow up on open issues, and ensure compliance with SLAs.
- Analyze ticket trends, develop proactive solutions, and create user guides to reduce recurring issues.
- Maintain clear and helpful communication with users throughout the resolution process.
- Collaborate with internal teams to escalate and resolve complex cases.
- Continuously review and optimize the ticketing process to enhance efficiency and user satisfaction.
What do I need?
- Highly organized with great attention to detail.
- Skilled at prioritization and problem-solving.
- A strong communicator who thrives in a fast-paced environment.
- Experienced in customer support, ticket management, or administrative roles.
- Associate
- Contract
- Administrative
- Industries: Software Development
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