LMS Helpdesk Administrator

2 weeks ago


Dublin, Dublin City, Ireland Recruiters Full time
LMS Helpdesk Administrator - Global E-Commerce

Our client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management System (LMS).

Sounds great What will my day-to-day look like?

  • Manage and triage the LMS support ticket queue, ensuring timely resolution of user issues.
  • Assign tickets to the appropriate team members or handle them directly.
  • Monitor ticket status, follow up on open issues, and ensure compliance with SLAs.
  • Analyze ticket trends, develop proactive solutions, and create user guides to reduce recurring issues.
  • Maintain clear and helpful communication with users throughout the resolution process.
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Continuously review and optimize the ticketing process to enhance efficiency and user satisfaction.

What do I need?

  • Highly organized with great attention to detail.
  • Skilled at prioritization and problem-solving.
  • A strong communicator who thrives in a fast-paced environment.
  • Experienced in customer support, ticket management, or administrative roles.
Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Administrative
  • Industries: Software Development
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