Helpdesk Technician

3 days ago

Dublin, Dublin City, Ireland EOS IT Solutions Full time
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

RESPONSIBILITIES:

- Processing of laptop replacement queue.
- First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
- Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications.
- Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD.
- Software Provisioning / Deprovisioning within scope/access constraints of role within GSD.
- Adherence to standard escalation processes for IT tickets.
- Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields).
- Slack Administration (within role access constraints).
- Google Workspace Administration (within role access constraints).
- Laptop imaging and set up for new and existing employees.
- Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
- Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness.
- Other IT/Helpdesk support as needed.

QUALIFICATIONS:

- Technical certification or bachelor's degree in IT-related field preferred.
- Ability to communicate and write proficiently in a corporate environment.
- 4-6+ years of proven experience in a helpdesk or technical support role working at an enterprise level environment.
- Strong understanding of Apple operating systems, software applications, and network systems.
- Excellent problem-solving and communication skills.
- A commitment to providing exceptional customer service.
- Ability to work independently and in a team-oriented environment.
- Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

ADDITIONAL INFORMATION:

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#J-18808-Ljbffr

  • IT Helpdesk Technician

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    IT Helpdesk Technician 98362 Desired skills: Helpdesk, Windows, Desktop, O365 IT Helpdesk Technician Contract | €160/day+ | Dublin | Onsite Our client is actively seeking an experienced IT Helpdesk Technician for a contract role, emphasizing both technical acumen and exceptional communication skills to ensure seamless support services. ...

  • IT Helpdesk Technician

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    IT Helpdesk Technician 100149 Desired skills: Windows, AD, L2, O365, Service Now Helpdesk Technician Contract | €160/day+ | Dublin | Hybrid We are seeking an experienced IT Support Contractor to join our client's team based in Dublin. The successful candidate will provide technical support to our client's employees, ensuring that their...

  • 3 Days Left: MetroLink IT Helpdesk Support Technician

    2 weeks ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    MetroLink Programme MetroLink is a transformative piece of public transport infrastructure and will be Dublins first metro railway. The system will offer a high-capacity, high-frequency metro railway with 16 new stations from Swords to Charlemont. It will interlink with multiple transport networks, including Dublin Airport, Irish Rail, DART, Dublin Bus, and...

  • Audiovisual Solutions Technician

    15 hours ago

    Dublin, Dublin City, Ireland MCS Group Consultancy Full time

    Required Skills and Qualifications:The ideal candidate will have 2-4 years' experience in an IT support, AV support, or helpdesk role.Skills:Knowledge of Microsoft Office, Windows, and mac OSBasic network troubleshooting

  • Tier 2 Technical Support

    2 weeks ago

    Dublin, Dublin City, Ireland RedChair Recruitment Full time

    Red Chair are currently recruiting for two experienced Tier 2 Technical Support Technicians for our clients offering global Health and safety software. Responsibilities Intermediate knowledge of relational database concepts (foreign keys, join types, etc.) and SQL syntax (preferably MySQL). Excellent written & verbal communication skills in English ...

  • Desktop Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Desktop Support Engineer 98987 Desired skills: L1, L2, Windows, O365, Helpdesk Desktop Support Engineer Contract | €160/day+ | Dublin Our client eagerly seeks an experienced Desktop Support Technician on a contract basis, valuing both technical prowess and strong communication skills to maintain seamless ICT operations. Responsibilities: ...

  • Network Support Technician

    20 hours ago

    Dublin, Dublin City, Ireland Netcelero Full time

    Netcelero seeks a highly skilled Technical Support Engineer to join its team.This is an exciting opportunity for a skilled problem-solver who can leverage their technical expertise to deliver exceptional customer support.About NetceleroWe specialize in innovative networking solutions, offering a dynamic work environment where you can grow professionally.Key...

  • Accounts Payable Specialist – Co. Kildare

    3 weeks ago

    Dublin, Dublin City, Ireland Leinster Appointments Full time

    Accounts Payable Specialist - Co. KildareHybrid12 month contract with possibility of extensionThe main duties and responsibilities of the role will include the following:1. Process Supplier Invoices, both for PO and Non-PO invoices, inter company invoices and Credit Note.2. Manage and respond to all queries received by the P2P Helpdesk.3. Liaise with end...

  • Contracts Administrator

    7 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    I am currently recruiting for a temporary Contracts Administrator with an immediate start for a 3-6 month contract for my client based in Swords, North Dublin. High likelihood of permanency available for the right candidate.Daily Duties:Raise PO'sLiaise with engineers and suppliers to ensure all appropriate paperwork is in placeChasing of planners and...

  • HVAC Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Excel Recruitment Full time

    Excel Recruitment are seeking an experienced HVAC Engineer for a client based in north Dublin. Reporting directly to the Operations Manager, the successful candidate will be responsible for the HVAC Maintenance as part of their Technical Support Team of one of their key, large scale, contracts. Role involves installation, service, maintenance of all...

  • IT Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2877728 | Amazon Web Services Korea LLCAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support We're looking for people who strive to "Work Hard. Have Fun. Make History." Amazon is seeking bright, adaptable, and hardworking applicants to work at our...

  • Senior IT Business Application Support

    2 days ago

    Dublin, Dublin City, Ireland Turner & Townsend Full time

    Company Description At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.  Every day we help our major global clients deliver ambitious and highly technical projects, in over 130...

  • Electrician

    2 weeks ago

    Dublin, Dublin City, Ireland Mitie Full time

    Facilities Technician - ElectricianTeam Operations | Contract type PermanentLocation: Dublin CityAbout Mitie:Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include...

  • IT Helpdesk Technician

    3 weeks ago

    Dublin, Ireland Lex Consultancy Recruitment Full time

    Recruitment Consultant at Lex Consultancy RecruitmentIT Helpdesk TechnicianAn International Professional Services Organisation with offices in Dublin 2 is seeking to hire an experienced IT Helpdesk Technician to support their 800+ users with IT Support and Infrastructure maintenance.This is a permanent role with excellent benefits and progression...

  • MetroLink IT Helpdesk Support Technician

    2 weeks ago

    Dublin, Ireland Transport Infrastructure Ireland Full time

    MetroLink Programme MetroLink is a transformative piece of public transport infrastructure and will be Dublins first metro railway. The system will offer a high-capacity, high-frequency metro railway with 16 new stations from Swords to Charlemont. It will interlink with multiple transport networks, including Dublin Airport, Irish Rail, DART, Dublin Bus, and...

  • Electrical Maintenance Technician

    2 weeks ago

    County Dublin, Ireland Sigmar Recruitment Full time

    About your new employer Our client is a leading provider of integrated FM services that has been in operation for 40+ years, the company operate in various sectors including pharmaceutical, commercial, manufacturing, education and healthcare. They require a two electricans to work in a large multinational tech companies office on the quays in Dublin. Your...

  • HVAC Technician

    2 days ago

    Dublin, Ireland MITIE Facilities Management Full time

    HVAC Technician Team Operations | Contract type Permanent About Mitie Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building...

  • It Support Analyst

    6 days ago

    Dublin, Ireland Executive Edge Full time

    IT Support Analyst Our clients, based in Dublin 22, are looking to recruit an experienced IT Support Analyst to join their team for an initial 12 month contract.The Support Analyst will provide level 1 support to end users for all desktop, hardware and software issues.The role will be Hybrid.The Role: Provide a comprehensive 1st line support service to all...

  • HVAC Technician

    6 days ago

    Dublin, Ireland Mitie Full time

    HVAC TechnicianTeam Operations | Contract type Permanent About Mitie Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building...

  • Contracts Administrator

    3 weeks ago

    Dublin, Ireland Cpl Healthcare Full time

    I am currently recruiting for a temporary Contracts Administrator with an immediate start for a 3-6 month contract for my client based in Swords, North Dublin. High likelihood of permanency available for the right candidate.Daily Duties:Raise PO’sLiaise with engineers and suppliers to ensure all appropriate paperwork is in placeChasing of planners and...

  • Senior It Business Application Support

    6 days ago

    Dublin, Ireland Turner & Townsend Full time

    Job Description We are seeking a business application support specialist to manage the M365 landscape.The person with this role will be responsible for the end-to-end management of the M365 environment, including SharePoint, Outlook, Microsoft Teams, and Power Platform.The role requires someone that is experienced in IT support and able to manage a variety...

  • Senior It Business Application Support

    6 days ago

    Dublin, Ireland Turner & Townsend Full time

    Company DescriptionAt Turner & Townsend we're passionate about making the difference.That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries...

  • IT Support Engineer

    3 weeks ago

    Dublin, Ireland Amazon Full time

    Job ID: 2877728 | Amazon Web Services Korea LLCAre you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to work at our...

  • Senior IT Business Application Support

    4 weeks ago

    Dublin, Ireland Turner & Townsend Full time

    We are seeking a business application support specialist to manage the M365 landscape. The person with this role will be responsible for the end-to-end management of the M365 environment, including SharePoint, Outlook, Microsoft Teams, and Power Platform. The role requires someone that is experienced in IT support and able to manage a variety of requests...

  • Electrician

    3 weeks ago

    Dublin, Ireland Mitie Full time

    Facilities Technician - ElectricianTeam Operations | Contract type PermanentLocation: Dublin CityAbout Mitie:Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.We work with a wide...