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It Support Analyst

1 week ago


Dublin, Ireland Executive Edge Full time

IT Support Analyst Our clients, based in Dublin 22, are looking to recruit an experienced IT Support Analyst to join their team for an initial 12 month contract.
The Support Analyst will provide level 1 support to end users for all desktop, hardware and software issues.
The role will be Hybrid.
The Role: Provide a comprehensive 1st line support service to all staff.
Managing tickets and being the first point of contactExceptional Incident Management skills – Take ownership of issues and ensure a timely resolution of sameConfigure/deploy laptops/desktopsResolve client issues with Windows (Desktop and Server editions) and applicationsCommunicate resolutions effectively with end users and update helpdesk system with details as appropriateThe Person: Previous experience (Ideally 2 Years) in Level 1 Helpdesk technician role or similarTechnical knowledge of Active directory, Windows Server environment, network components, Veeam, VMWare etcStrong Customer Service skills over the phone and in personExcellent verbal and written communication skillsPassionate about ITRelevant IT qualificationsAbility to prioritise tasks and manage your time efficientlyFor more information, please call Keith on 01 912 1892 or email ******

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