IT Helpdesk Technician

4 weeks ago

Dublin, Ireland Lex Consultancy Recruitment Full time

Recruitment Consultant at Lex Consultancy Recruitment

IT Helpdesk Technician

An International Professional Services Organisation with offices in Dublin 2 is seeking to hire an experienced IT Helpdesk Technician to support their 800+ users with IT Support and Infrastructure maintenance.

This is a permanent role with excellent benefits and progression opportunities.

  • Hybrid role; The successful candidate will be required to work on site initially for training and then move to a hybrid working model of 2-3 days on site per week.
  • Excellent benefits package which includes: 23 days Annual Leave, Health Insurance and Pension, Income Protection Insurance and Life Assurance, onsite gym etc.

Responsibilities:

  • Deliver first-level technical support to end users through phone, email, or in-person interactions.
  • Accurately and efficiently record all support requests and incidents in the ticketing system.
  • Troubleshoot and resolve hardware, software, and network issues by diagnosing problems and researching solutions.
  • Escalate complex or unresolved issues to senior IT Service Desk Analysts or other IT teams within the IT Department as needed.
  • Ensure all service desk tickets are properly prioritised, categorised, and resolved in accordance with established service level agreements (SLAs).
  • Follow all established procedures and processes, including thorough documentation and follow-up, to maintain consistent and high-quality service delivery.
  • Assist with user account management, including account creation, administration, password resets, and access control.
  • Provide guidance and basic training to end users on software applications and IT services.
  • Support the IT AV technician with in-house and external client-facing hybrid meetings, including IT AV assistance for Microsoft Teams and Zoom meetings.

Experience & Background:

  • Minimum 2-3 years IT Service Desk / Helpdesk experience in a fast-paced environment.
  • Previous Professional Services experience is highly desired.
  • Strong technical knowledge of operating systems, hardware, and software.
  • Experience in IT Applications including Microsoft Office 365, 2016 and Exchange Server.
  • Experience with Microsoft Azure environment is highly advantageous.

If you meet the requirements, please send your CV to Sarah Friel via the enclosed link.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Professional Services

#J-18808-Ljbffr

  • Helpdesk Technician

    1 week ago

    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...

  • Helpdesk Technician

    4 days ago

    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...

  • IT Helpdesk Technician

    3 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    IT Helpdesk Technician 98362 Desired skills: Helpdesk, Windows, Desktop, O365 IT Helpdesk Technician Contract | €160/day+ | Dublin | Onsite Our client is actively seeking an experienced IT Helpdesk Technician for a contract role, emphasizing both technical acumen and exceptional communication skills to ensure seamless support services. ...

  • IT Helpdesk Technician

    4 hours ago

    Dublin, Ireland Reperio Human Capital Full time

    IT Helpdesk Technician 98362 Desired skills: Helpdesk, Windows, Desktop, O365 IT Helpdesk Technician Contract | €160/day+ | Dublin | Onsite Our client is actively seeking an experienced IT Helpdesk Technician for a contract role, emphasizing both technical acumen and exceptional communication skills to ensure seamless support services. ...

  • IT Helpdesk Technician

    3 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    IT Helpdesk Technician 100149 Desired skills: Windows, AD, L2, O365, Service Now Helpdesk Technician Contract | €160/day+ | Dublin | Hybrid We are seeking an experienced IT Support Contractor to join our client's team based in Dublin. The successful candidate will provide technical support to our client's employees, ensuring that their...

  • IT Helpdesk Technician

    4 hours ago

    Dublin, Ireland Reperio Human Capital Full time

    IT Helpdesk Technician 100149 Desired skills: Windows, AD, L2, O365, Service Now Helpdesk Technician Contract | €160/day+ | Dublin | Hybrid We are seeking an experienced IT Support Contractor to join our client's team based in Dublin. The successful candidate will provide technical support to our client's employees, ensuring that their...

  • Helpdesk Operations Specialist

    4 days ago

    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    About EOS IT SolutionsWe are a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. Our commitment to superior quality of service and customer satisfaction is unwavering.Position Overview:As a Helpdesk Technician at EOS, you will play a vital role in ensuring the...

  • MetroLink IT Helpdesk Support Technician

    3 weeks ago

    Dublin, Ireland Transport Infrastructure Ireland Full time

    MetroLink Programme MetroLink is a transformative piece of public transport infrastructure and will be Dublins first metro railway. The system will offer a high-capacity, high-frequency metro railway with 16 new stations from Swords to Charlemont. It will interlink with multiple transport networks, including Dublin Airport, Irish Rail, DART, Dublin Bus, and...

  • MetroLink IT Helpdesk Support Technician

    2 days ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    MetroLink ProgrammeMetroLink is a transformative piece of public transport infrastructure and will be Dublin's first metro railway. The system will offer a high-capacity, high-frequency metro railway with 16 new stations from Swords to Charlemont. It will interlink with multiple transport networks, including Dublin Airport, Irish Rail, DART, Dublin Bus, and...

  • IT Helpdesk Technician for MetroLink Programme

    10 hours ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    Job SummaryWe are seeking an experienced IT Helpdesk Technician to join our MetroLink Programme team. As an IT Helpdesk Technician, you will be responsible for providing technical support to users, troubleshooting and resolving technical issues, and collaborating with the IT Network manager and team to ensure the smooth operation of our IT systems.Key...

  • MetroLink IT Helpdesk Support Technician

    3 days ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    MetroLink IT Helpdesk Support TechnicianMetroLink ProgrammeMetroLink is a transformative piece of public transport infrastructure and will be Dublin's first metro railway. The system will offer a high-capacity, high-frequency metro railway with 16 new stations from Swords to Charlemont. It will interlink with multiple transport networks, including Dublin...

  • IT Helpdesk Support Specialist

    3 days ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    Job OverviewMetroLink, a transformative public transport infrastructure, is seeking an IT Helpdesk Support Technician to join its team. The successful candidate will provide frontline helpdesk support to MetroLink IT network users, ensuring seamless integration with multiple transport networks.This role involves providing technical assistance to employees,...

  • 3 Days Left: MetroLink IT Helpdesk Support Technician

    3 weeks ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    MetroLink Programme MetroLink is a transformative piece of public transport infrastructure and will be Dublins first metro railway. The system will offer a high-capacity, high-frequency metro railway with 16 new stations from Swords to Charlemont. It will interlink with multiple transport networks, including Dublin Airport, Irish Rail, DART, Dublin Bus, and...

  • IT Service Delivery Expert

    4 days ago

    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    About This OpportunityWe are seeking a highly skilled Helpdesk Technician to join our team at EOS IT Solutions. As a Helpdesk Technician, you will play a vital role in ensuring the smooth operation of our organization's information technology infrastructure.Key Responsibilities:Processing laptop replacement queues efficientlyProviding expert technical...

  • Transport Infrastructure Ireland IT Support Technician

    2 days ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    Job DescriptionWe are seeking a highly skilled IT Helpdesk Support Technician to join our team in Dublin. The successful candidate will provide frontline support to users of our IT systems, resolving technical issues and improving the overall efficiency of our operations.The role involves providing helpdesk support, installing and configuring computer...

  • Desktop Support Technician

    4 days ago

    Dublin, Dublin City, Ireland EOS IT Solutions Full time

    EOS IT Solutions: Delivering Exceptional IT ServicesWe pride ourselves on delivering forward-thinking solutions based on multi-domain architecture, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. Our team is dedicated to delivering exceptional customer service and superior quality of service.Job...

  • Transport Infrastructure IT Expert

    3 days ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    Key ResponsibilitiesThe IT Helpdesk Support Technician will be responsible for:Providing frontline helpdesk support to MetroLink IT network usersTroubleshooting issues and implementing solutionsInstalling and configuring computer hardware, operating systems, and applicationsMonitoring computer systems, back-ups, and networksThe ideal candidate will have a...

  • MetroLink Technical Support Professional

    3 days ago

    Dublin, Dublin City, Ireland Transport Infrastructure Ireland Full time

    About the RoleWe are looking for a highly organized and detail-oriented individual to fill the position of IT Helpdesk Support Technician. The successful candidate will be responsible for providing technical support to MetroLink staff, monitoring computer systems, and installing new applications.This role requires strong problem-solving skills, excellent...

  • Electrical Maintenance Technician

    3 weeks ago

    County Dublin, Ireland Sigmar Recruitment Full time

    About your new employer Our client is a leading provider of integrated FM services that has been in operation for 40+ years, the company operate in various sectors including pharmaceutical, commercial, manufacturing, education and healthcare. They require a two electricans to work in a large multinational tech companies office on the quays in Dublin. Your...

  • Level 2 Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Brightside it Full time

    Brightside IT is a trusted provider of tailored IT solutions, dedicated to empowering businesses with modern technology and exceptional support. From proactive IT management to seamless system upgrades, we help organisations stay secure, efficient, and future-ready.With a focus on delivering reliable remote and on-site support, Brightside IT specializes in...