IT Service Delivery Expert

3 days ago


Dublin, Dublin City, Ireland EOS IT Solutions Full time

About This Opportunity

We are seeking a highly skilled Helpdesk Technician to join our team at EOS IT Solutions. As a Helpdesk Technician, you will play a vital role in ensuring the smooth operation of our organization's information technology infrastructure.

Key Responsibilities:

  • Processing laptop replacement queues efficiently
  • Providing expert technical support via various GSD support channels
  • Resolving common technical difficulties and training requests from users
  • Maintaining ITHELP Jira queues and adhering to standard escalation processes
  • Ensuring Standard Operation Principles (SOPs) are followed and all processes adhere to EOS company policy/standards

Requirements:

  • Technical certification or bachelor's degree in an IT-related field
  • 4-6+ years of proven experience in a helpdesk or technical support role in an enterprise-level environment
  • Strong understanding of Apple operating systems, software applications, and network systems
  • Excellent problem-solving and communication skills
  • Ability to work independently and in a team-oriented environment


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