IT Service Delivery Engineer

4 days ago


Dublin, Dublin City, Ireland Global Technology Solutions Ltd. Full time
About the Role

As an IT Service Delivery Engineer at Global Technology Solutions Ltd., you will play a crucial role in ensuring the seamless delivery of our managed services to our customers. Your expertise in IT support and infrastructure will enable you to provide top-notch service and exceed customer expectations.

Responsibilities
  1. Incident Management: Manage incidents promptly and effectively, minimizing downtime and ensuring business continuity.
  2. Technical Support: Provide technical support to customers, addressing their queries and resolving issues efficiently.
  3. Collaboration: Work closely with the Managed Services team to develop and implement effective solutions.
Requirements
  • Proven experience in IT service delivery, with expertise in infrastructure support and management.
  • Excellent communication skills, with the ability to articulate complex technical information to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
Benefits
  1. Opportunity to work with a dynamic team of experts in the field of managed services.
  2. Flexible working arrangements, including hybrid working options.
  3. Professional development opportunities, including training and mentorship programs.


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