Urgent Service Delivery Expert
7 days ago
**Job Overview:**
We are currently seeking an experienced Urgent Service Delivery Specialist to join our team, providing critical support to our Senior Service Delivery Manager.
Key Responsibilities:
- Analyze reports and dashboards provided by suppliers to ensure SLA's and KPI's are met.
- Attend Service Reviews and operational calls as a key stakeholder, ensuring all requirements are understood and met.
- Develop and maintain accurate records of supplier performance and progress.
- Identify areas for improvement and collaborate with suppliers to implement changes.
- Collaborate with suppliers and third parties on 3rd party process development and Continuous Service Improvement plans.
- Provide feedback on documentation and processes as per ITIL best practices.
- Support the IT Controller in ensuring all IT controls are up-to-date and compliant with regulations.
- Manage the Third Party Risk Management engagement with FCRM suppliers for Product and Technology Function.
- Participate in the DORA project, supporting the review and update of documentation, collaborating across business functions, and gathering relevant information from third parties.
Requirements:
- 3-5 years experience in Service Delivery.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
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