Urgent Service Delivery Expert

7 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
Cpl Healthcare Job Description:

**Job Overview:**

We are currently seeking an experienced Urgent Service Delivery Specialist to join our team, providing critical support to our Senior Service Delivery Manager.

Key Responsibilities:

- Analyze reports and dashboards provided by suppliers to ensure SLA's and KPI's are met.

- Attend Service Reviews and operational calls as a key stakeholder, ensuring all requirements are understood and met.

- Develop and maintain accurate records of supplier performance and progress.

- Identify areas for improvement and collaborate with suppliers to implement changes.

- Collaborate with suppliers and third parties on 3rd party process development and Continuous Service Improvement plans.

- Provide feedback on documentation and processes as per ITIL best practices.

- Support the IT Controller in ensuring all IT controls are up-to-date and compliant with regulations.

- Manage the Third Party Risk Management engagement with FCRM suppliers for Product and Technology Function.

- Participate in the DORA project, supporting the review and update of documentation, collaborating across business functions, and gathering relevant information from third parties.

Requirements:

- 3-5 years experience in Service Delivery.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.



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